Techssocial | Durable communication is essential for almost all businesses, be it start-ups or giant multinational companies. We tend to experience it from the very beginning while researching and evaluating the success of businesses that whether it is a general communication or the one concerning a problem, the customer will barely prolong the communication if the response is constantly delayed or might reflect frustration if the responsiveness is passive and not quick to resolve the issue. When it comes to dealing with the customers, there are some effective methods and techniques to consider while dealing with the customers irrespective of the niche and nature of the business. These tools and techniques can be incorporated to improve customer experiences and get their feedback the right way! Check out these ways on How to Get Feedback.
This is the reason we observe Internet Service Providers working to improve their customer support department in order to acquire a sustainable position among competitors. Be it any support like Spectrum internet customer service – the know for a fact that the journey of any customer begins from the first interaction they have with the customer services.
In this article, we are going to discuss some new techniques that are progressively functioning when it comes to dealing with customers most efficiently. So, let’s get started.
Table of Contents
Feedback Button
Adding a feedback button or small boxes for the customers is a good idea to enhance customer support services. If the business is online, the feedback option is right after the completion of the order or whatever standard process it undergoes for dealing with the business directly. There are alternate options to send texts, email and some messages are auto-generated whenever the customers sign up with the business, for leaving a comment or contact form for giving feedback.
Live Chat Support
Live Chat Support also comes under the option of direct feedback, that too without any delay. No business can function progressively without constant feedback from its customers as most of the business directly deal with customers and provide solutions to their problems.
Adding live chat on the website allows the visitors to get most of the information according to what they need. Customers get a programmed popup that typically says: “how can we help you?” or “leave your contact number or email ID, we will get back to you” similar to the virtual customer support but in real-time and from real people.
Measure the Performance
If the online platforms like website, social media, etc. officially representing a business, you must be keeping leads, potential prospect or previous customers. The finest way to get feedback is to reach out to the people who are already somehow associated with your website and business. Everything else; new customers, visitors or potential clients come secondary because the kind of feedback we are looking for is to improvise our business. Individuals we already have worked and served in whichever capacity. Take notes about their journey with you and that would be very beneficial and a healthy exercise.
Attractive Offers
Feedback button or any option that allows the customers to rate or review, however, it may also not bring subjective feedback but there are tricks and tactics to make the customers share their experience in a creative way. On the contrary, just offering any giveaway, participation in the contest where they can win the lottery, lucky draw, discount coupons, free tickets or anything of that sort would get a better response rate.
Rating and/or Review System
Referring to the most popular content on websites, blogs or any online platform. Most of the sales are taking place online, the one on the shops also usually get the feedback online, hence, it is recommended to utilize the digital space for getting feedback. The service or product could be anything, regardless of the nature of the content, the idea is to create an option where users can review or rate their experience with the company, after getting it. The rating or reviewing system must be user-friendly; it should not take the user to another page or confuse them with pop-ups.
Surveys
Sending out short and meaningful surveys asking relevant questions to potential and previous customers. This feedback methodology depends on how smart and creative the questionnaire is. The survey form should be interactive yet interesting to keep them answering all the questions until it ends as most of the people tend to leave the surveys in the middle for being too extensive and arid. The questions can be asked innovatively, offering an incentive in return might do the trick.
Final Thoughts
Getting feedback from the users, previous or existing customers not only nurture the customer and business relationship but the feedback whether good or bad will help the business generally to improve sales. It allows businesses to work on the issues faced by customers promptly.
Hemant is Digital Marketer and he has 6 + years of experience in SEO, Content marketing, Infographic etc.